Shipping, Tracking, Delivery guide for Kush Lush

In the guide below, you’ll find a culmination of our most “Frequently Asked Questions” in regards to shipping, along with our detailed answers

WHERE IS MY ORDER?

Once you place your order (and it’s fulfilled by our Kush Lush Fulfillment Team), you will receive an “Order Confirmation” email from us *. This email will contain all of your order details, including order number, shipping address, billing address, and an itemized list of all products (and flavors) ordered.

Once your order has shipped out from our fulfillment center, you will then receive a “Shipping Confirmation” email from us within 24 hours.

*All orders placed Monday-Friday are shipped on the SAME business day as long as the order was received prior to 1:30pm PST/4pm EST. All orders placed after 1:30pm PST/4pm EST will ship on the following business day.

**FREE Priority Shipping is our default shipping method (3-5 business days for all orders).

DOES KUSH LUSH HAVE INTERNATIONAL SHIPPING?

Currently, we only deliver to the US.

WHAT TIME OF DAY CAN I EXPECT MY DELIVERY?

Delivery times vary by region, shipping courier, and shipping method, and can be made anytime between 7:00 am – 9:00 pm, locally.

ACCORDING TO MY TRACKING LINK, MY ORDER WAS DELIVERED, BUT I HAVE NOT RECEIVED ANYTHING

Before contacting our Customer Service Team, we recommend that you first look all over your property as the USPS may have left your package in a safe location, away from the view of the public. Also, please check with your family members and neighbors to see if they have seen your package.  

If you live in an apartment complex, your package may have been delivered to either: a “Parcel Locker,”  (you should have been given a key by the USPS for this Parcel Locker) or to your Leasing Office or Manager’s Office).

If you do not find your package, we suggest contacting your local Post Office, make sure to give them your tracking number, and explain that according to tracking your order has was delivered, but you have not received anything.

If none of the above help you, please contact our Customer Service Team at kush@kushlush.com for assistance.